Free Shipping Australia-wide on all orders of $65 or more!
Shipping on orders less than $65.00 are calculated at checkout and capped at $8.00.
Purchases can also be collected from Trove Canberra located at Shop 13, Level 1 Garema Centre, 70 Bunda Street, Civic ACT. Please wait until you receive email notification that your order is ready prior to collecting.
UK and NZ shipping rates are calculated on checkout.
Many of our items are handmade and while we often have some in stock they may need to be made to order. Please allow up to five business days to ship. If you require items to be shipped sooner than this, please contact us as often it will not take this long. All ready-made items will be shipped within 2 business days unless purchased in the same order as handmade items.
Express shipping is via Australia Post. Please note handling times still apply; however we will always do our best to accommodate urgent time frames. Australia Post no longer guarantee 1-day delivery for express shipping and unfortunately we have no control over their delivery speed. Please take this into account when choosing your shipping options.
For other international orders, please contact us at email@example.com for a shipping quote. Unfortunately we are not able to ship to the U.S. or Canada at this time. If you wish to order from the U.S. or Canada, please register your interest via email to firstname.lastname@example.org
We will happily refund or exchange any items that are faulty or not as described. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact must be made prior to the return of any items.